State Farm® Insurance Agent Joe Christiansen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kevin Sullivan
November 19, 2024
5
out of
5
rating by Kevin Sullivan
"Good customer service. Very helpful with changing insurances and answering questions."
We responded:
"Hello Kevin, Thank you so much for your kind words and this 5-star review! We're thrilled to hear that you had a positive experience with Eric. I know he takes a lot of pleasure in providing remarkable service to our customers. As a team we strive to provide helpful and informative assistance, especially when it comes to navigating changes in insurance. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again! Best regards, Joe"
Troy Jenkins
November 16, 2024
5
out of
5
rating by Troy Jenkins
"I don’t know anyone who enjoys shooing for insurance, but when I spoke to Taylor on the phone concerning home insurance, she made it much more pleasant. We recently had our home insurance almost triple, so she helped me work through the process while answering questions about my escrow account, etc. Very friendly and easy to talk with."
We responded:
"Hello Troy, Thank you so much for taking the time to share your experience with us! We understand that shopping for insurance can often be a daunting task, and we're thrilled to hear that Taylor was able to make the process more pleasant for you. It's wonderful to know that she was able to assist you with your home insurance concerns and provide clarity regarding your escrow account. We truly value your feedback, and we're proud to have team members like Taylor who are dedicated to helping our clients navigate their insurance needs with friendliness and ease. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! We appreciate you, Joe"
Linda Banta-Coria
November 15, 2024
4
out of
5
rating by Linda Banta-Coria
"Great staff! I am overwhelmed at times with the influx in rates ,discounts available,etc. I find it very important to have a well trained staff that keeps up on ever changing rates and conditions.Mostly,I encourage staff to keep clients informed on all gratuities to secure patronage and keep client right sized with insurance coverage. All respect and much gratitude, Linda S. Banta- Coria"
We responded:
"Hi Linda, Thank you so much for your positive feedback! We understand that navigating through the various rates and discounts can indeed be overwhelming, and we are committed to ensuring our staff is well-trained and up-to-date on all these changes. We greatly appreciate your encouragement for our team to keep clients well-informed about insurance options. It's our goal to provide transparent and comprehensive service so that our clients like yourself feel secure and well-covered. Your respect and gratitude mean a lot to us, and we will continue to strive to meet your expectations. Thank you once again for your kind words and for choosing our service. Best regards, Joe"
Patty Mundy
November 12, 2024
5
out of
5
rating by Patty Mundy
"Always nice when asking questions and wonderful support for individuals and our communities."
We responded:
"Thank you so much, Patty, for your thoughtful five-star review! We truly appreciate you taking the time to recognize our commitment to supporting both our customers and our community. Your kind words motivate us to keep striving for excellence. We’re grateful to have you as part of our community!"
Karen D
November 7, 2024
1
out of
5
rating by Karen D
"New customers beware!!! This office wrote us a policy and immediately it was cancelled (with a grace period to find other coverage-probably required by law). Never worked with the agent and the assistant I worked with continuously did not return calls or send info by email as she said she would. I literally had to keep calling until she answered the phone and then was forced to talk to me but again making promises that weren't kept. Seemed strange the agent wasn't involved in anything. I'm used to interacting with the agents and normally better customer service can be obtained that way. Even for the cancellation she said she would email me a copy but that didn't happen. I eventually got a copy from another office assistant who was much more helpful. So why did they cancel immediately? They said the driveway was too long for them to insure plus we would need to remove every bit of vegetation within 5 feet of the house and all out buildings. Beautiful established rose bushes have to be moved and not even any grass can be within 5 feet. I sort of understand the 5 feet is apparently the criteria now with State Farm although the driveway length is baffling. Other companies I have since talked to can't believe this criteria even ones that can't insure us due to the high wildfire danger in the area were laughing at this stupidity. What really justifies the one star for me is they should have made sure they could actually insure us before writing a policy. There's some really basic things that can be verified and should be verified if you have such strange stringent requirements. The driveway length could have been checked, feels like it's more of a lame excuse not to insure in this area. Also baffling is that our neighbors right next door just signed on with them right before us and they are way more in the forest then we are... Tried to use a local company so sad they provide such terrible service."
We responded:
"Dear Karen, Thank you for taking the time to share your feedback. I sincerely apologize for the frustrating experience you encountered with our office. Your concerns regarding communication and the policy cancellation process are important to us, and I regret that we did not meet your expectations. We strive to provide thorough and transparent service, and I understand how disheartening it can be when that is not the case. I appreciate you bringing the specific issues to our attention, particularly regarding the more stringent criteria for insuring your property. We take your comments seriously and will review our processes to ensure that we can better serve our customers in the future. It is our goal to foster positive relationships with all our clients, and I am sorry that we fell short in your case. If you would be willing, I would welcome the opportunity to discuss your concerns further and see how we can address them. Thank you again for your candid feedback, and I wish you the best in securing the coverage that meets your needs. Warm regards, Joe"
Keith Turner
October 9, 2024
5
out of
5
rating by Keith Turner
"Great service and support!"
We responded:
"Thank you so much for letting our team serve you and your family! We truly appreciate your wonderful five-star review—it means the world. We’re excited to continue providing you with outstanding service in the future!"
Joe Conowitch
May 30, 2024
5
out of
5
rating by Joe Conowitch
"Went in today to adjust my coverage now that I'm retired and not driving as much. Taylor Bolt took good care of all my needs and answered all my questions. She is wonderful to work with and a very caring person! I would highly recommend her if you have any insurance needs! Thanks Taylor!"
We responded:
"Joe, we are truly grateful for your visit to our office and for choosing Taylor to assist you. Your five-star review and kind words have not only boosted our confidence but also reassured others that we are capable of addressing any query and catering to all their Home/Auto and life/Health insurance needs. Your stellar review and vote of confidence mean a lot to us. Thank you, Joe. "
Ronald Beach
May 25, 2024
5
out of
5
rating by Ronald Beach
"Quick and professional agent. It has been a pleasure to have Joe taking care of our home, auto, and personal insurance needs."
We responded:
"Ronald, thank you for your kind words, vote of confidence, and 5-star review! Please let us know if we can assist you or anyone else who may ask for recommendations on who to trust for their insurance needs. Once again, thank you for the review!"
Scarlet Scorpia
May 13, 2024
3
out of
5
rating by Scarlet Scorpia
"Insurance is such a rip these days you have to wonder why have it. At least, Joe and is crew are really good at their job, and are usually available for me, and very helpful when it comes to numbers. You can tell most, if not all, of these folks have a high IQ, and capable of understanding your personal needs. They will never suggest anything "cheap" to me because they think of how I drive, and how other policies may benefit me. They also are able to answer a litany of questions; ranging from odd to the curious, and sometimes the unknown in relation to my insurance. If my insurance drops by $1200 (per 6mon) my Google Rating would increase."
We responded:
"Hello Scarlet, we are dedicated to helping our customers understand the insurance premiums they pay. Unfortunately, premiums in the insurance industry have been increasing due to inflation, supply chain disruptions, and the rising cost of parts and labor. As a result, settling claims have become more expensive during and after the pandemic. Last year, for every $1.00 collected in premiums, we paid out $1.40 in claims, which is quite alarming. At State Farm, we take pride in being a mutual company, which means our policyholders mutually own the company, and we do our best to avoid increasing rates. Unlike stock insurance companies, which prioritize profits for stockholders, our primary focus is to be there for our customers when they need us the most. Whenever our customers file a claim, we are committed to being there for them. This is the most important thing to us—providing support to our customers during their time of need. I appreciate your feedback. If you would like to discuss this further in person or over the phone, we would be happy to accommodate you. "
Eric Fitzsimmons
April 23, 2024
5
out of
5
rating by Eric Fitzsimmons
"We care for our family’s needs and would happily add you and your family to ours. Contact us today regarding your family’s needs (Life 🧬, Home 🏡, Autos 🚘 and more.) Let’s start a discussion to see how we can assist you with your goals. We made the change nearly eight years ago, so stop by, give us a call, or visit us online to experience the Good Neighbor difference."
We responded:
"Eric thank you for being one of the best parts of State Farm."
Sid Nash
March 1, 2024
5
out of
5
rating by Sid Nash
"After seeing a very large increase in one of my polices, I discussed it with Eric J Fitzsimmons at State Farm in Colville, WA. He took a lot of time to explain what's happening that caused this. He also explained about some discounts that are available to my wife and I, which we have not taken advantage of. This gave me the all the information I needed to be able to make a decision which brought my overall cost back down to what it was a year ago. I also will likely take advantage of one or two discounts that may bring my costs down even lower. I am grateful :-)."
We responded:
"Sid, I apologize for not thanking you for your kind review earlier, as I may have neglected to press the submit button. I truly appreciate the time you took to discuss this matter with Eric, as it's important for us to share the factors that influence premiums. At State Farm, we take pride in our unique structure as a mutual company. This means that as a policyholder, you are not just a customer, but a part-owner of the company. We strive to avoid increasing rates, unlike stock insurance companies that prioritize profits for stockholders. Our primary focus is to be there for our customers when they need us the most, a benefit that sets us apart in the industry. Thank you for being a valued customer of State Farm. "
Lynn Porter
January 22, 2024
5
out of
5
rating by Lynn Porter
"Great experance getting my renters insurance."
We responded:
"Lynn, thank you for your 5-star review! I am thrilled to hear that you had a great experience with our team while obtaining renter's insurance. Please don't hesitate to reach out if you need further assistance or if you know anyone who could benefit from our services. We wish you all the best, and once again, thank you for your kind words."
Valerie McKern
December 28, 2023
5
out of
5
rating by Valerie McKern
"Knowledge, friendliness, efficiency and helpfulness are appreciated!"
We responded:
"Valerie, thank you for your ⭐⭐⭐⭐⭐review and for describing your experience with my team! Please let us know if we can assist you or those who may ask for your trusted referral. We wish you a Happy New Year, and again, thank you for the 5-star review!"
Elizabeth Tang
December 21, 2023
5
out of
5
rating by Elizabeth Tang
"Marsha is an absolute pleasure to work with."
We responded:
"Thank you, Elizabeth, for your five-star review! I'm glad to hear that working with Marsha has been an absolute pleasure and that she took good care of you. If you need anything, please don't hesitate to contact Marsha or us. We're always here to help!😉"
Mark Whitney
November 10, 2023
5
out of
5
rating by Mark Whitney
"Great service,speedy and professional !"
We responded:
"Mark, thank you for your kind words and vote of confidence, along with the ⭐⭐⭐⭐⭐review! Please let us know if we can assist you or those who may ask for your trusted referral. Again, thank you for the review!"
Ncooper Cooper
September 14, 2023
5
out of
5
rating by Ncooper Cooper
"Eric, our new insurance agent at State Farm is absolutely AMAZING. From the very beginning when we were getting quotes for our new home, he was fantastic. Instead of doing the quote via the internet, I called and spoke with Eric directly. He did everything for us, and made the process easy. We couldn’t be happier with choosing State Farm, and it’s all because of Eric. If we ever need anything he is always a call or email away, and takes care of us immediately. We couldn’t be happier, thank you Eric and State Farm."
We responded:
"Thank you, Nicole, for the fantastic ⭐⭐⭐⭐⭐ review you gave us (State Farm and Eric). We are thankful to have been allowed to care for you and your family's needs. Being a part of the community is what we are all about. Welcome, and let us know if you need anything 😉. "
Kathy Galvin
July 15, 2023
5
out of
5
rating by Kathy Galvin
"I love our local State Farm and their personal touch! 💜"
We responded:
"Kathy, thank you for the renewed and continued ⭐⭐⭐⭐⭐ review and for being a joyful customer."
Jessica
April 25, 2023
5
out of
5
rating by Jessica
"Every single person who works here is amazing!!! I have never once had a poor experience! And every change in insurance, has been the absolute easiest thing in the world to do, and they always have absolutely fantastic pricing!!!!"
We responded:
"Jessica, thank you for your ⭐⭐⭐⭐⭐review, and it is my hope and prayer that we continue to amaze you. Again, thank you for the review!"
Larissa Carlson
June 28, 2022
5
out of
5
rating by Larissa Carlson
"Working with Eric Fitzsimmons at this agency is the best experience with insurance we have had. He is on top of it. Extremely timely, incredibly helpful in finding us a rate that best suits our needs, and very personable, as well. His ability to get right on top of a request makes us feel prioritized and like invaluable costumers; something that is hard to find these days. I would definitely recommend the agency and Eric as an agent, especially."
We responded:
"Thank you, Larissa, for your 5 Star review, as I both enjoy and appreciate hearing that my team is doing well, in this case that Eric provided you with excellent service. Thank you for being a valued customer and part of the State Farm Family."
Skylar Thate
June 14, 2022
5
out of
5
rating by Skylar Thate
"Every time I’ve had to call state farm to ask questions, or change my policy Eric has helped, he is by farm the most easiest representative ive ever had to deal with. He understands and does his best to help anytime i have a issue come up. He even will work past hours to satisfy your needs. He is super friendly and kind, i feel like he has your back every time someone needs help! Thank you Eric!"
We responded:
"Thank you for giving Eric such a glowing review Skylar, and I will pass along the kudos to him, I of course will have to talk to him about working late 😉. Just kidding, as I am glad he's been willing to accommodate you and Katie both, in your time of need. Thanks again for the review, and we hope you all have a great Summer!"
Esther Rainville
January 21, 2022
5
out of
5
rating by Esther Rainville
"They have excellent prices. They explain their policies very well. I'm very happy to be w/them."
We responded:
"Hello Esther, thank you for your kind review, and we are happy to have you as a customer as well, let us know if we can do anything more to help you."
randy gibson
August 19, 2021
4
out of
5
rating by randy gibson
"Always helpful"
We responded:
"Welcome to your local State Farm agency Randy, and we are certainly glad that you chose our office. Thank you for the 4 of 5 stars review, and we are here to help, let us know how we can serve you."
Jessie Christopher
June 17, 2021
5
out of
5
rating by Jessie Christopher
"Very helpful staff! Love these guys!"
We responded:
"Hi Jessie, thank you for the kind review, and the Team says, "They have enjoyed serving you.""
daniel curry
April 19, 2021
5
out of
5
rating by daniel curry
"I needed boat insurance to go on vacation. State farm not only beat ever other quote for boat insurance but also saved me a ton of money on my auto insurance as well. Super appreciated working with these guys. Eric at state farm was an excellent representive of the organizations. Thanks"
We responded:
"Thank you for your kind review, and I was glad to hear Eric provided you with excellent service, welcome to State Farm."
Dom Chris
March 17, 2021
5
out of
5
rating by Dom Chris
"Absolutely incredible company! Excellent customer service!"
We responded:
"Grateful for the opportunity to serve you both, and thank you for the kind review!"